Practice Manager

**To be considered please fill out the Application in the next step**

Department:
PMG Primary Care

Schedule/Status:
8:00am-5:00pm; Full-Time

Standard Hours/Week:
40

General Description:
The Practice Manager is responsible for promoting and demonstrating Parrish Healthcare's Culture of Choice®; effective onboarding, training and performance management of assigned Care Partners; active and effective participation in ensuring strategic (Game Plan) goals for assigned functional area are met or exceeded; provides the management and oversight necessary to ensure assigned functional area has the proper resources, metrics and talent in place to effectively fulfill our mission to provide Healing Experiences for Everyone all the Time®. The Practice Manager assumes 24-hour responsibility and accountability for assigned functional area. This position reports to the Director, PMG Operations.

Key Responsibilities:
HEALING COMMUNITIES | GROWTH

• Manages daily operations within assigned functional area to anticipate current /future service solutions;
• Manages implementation of growth strategies to support achievement of Parrish Healthcare Game Plan goals.
• Assures the achievement of departmental dashboard metrics within each strategic pillar (People, Service, Quality, Growth, Finances); takes immediate and effective steps to assure national benchmarks are achieved or sustained.

HEALING EXPERIENCES | SERVICE

• Manages assigned functional area's systems, processes, policies, and procedures that result in assigned area of responsibility and care partners always providing service excellence as measured by national best-practice benchmarks.

SYSTEM RELIABILITY | QUALITY & SAFETY

• Manages and fosters a continuous improvement environment within which assigned area and care partners always achieve national best/leading-practice standards for quality and safety as measured by CMS, Joint Commission, and other regulatory agencies pertinent to area of responsibility; holding self and others accountable for actions and outcomes.
• Responsible for the adherence to all Parrish Healthcare policies and procedures as well as regulations and codes established by federal, state, and local governments affecting professional practice and industry regulations. Manages necessary certification, accreditation, and audit procedures; and ensures that reports required by management and/or regulatory agencies are prepared and submitted within established timeframes.
• Serves as the ADA Coordinator for assigned area knows where the appropriate auxiliary aids are stored and how to operate them. Responsible for ensuring the maintenance, repair, replacement, and distribution of such aids. Additionally, the ADA Coordinator is responsible for working with the Human Resources & People Development Departments to ensure that all Care Partners within assigned functional area are trained on the auxiliary aids and services described in the Communications with Sensory Impaired or Language Barrier Patients policy.

CARE PARTNER ENGAGEMENT | PEOPLE

• Manages systems, processes, policies, and procedures that result in an inclusive, collaborative, healing work environment within which national best/leading-practice standards for employee engagement are achieved as measured by effective performance management, problem-solving and conflict resolution, training and onboarding new care partners, mentoring aspiring care partners; and inspiring Care Partner commitment to our mission, vision, values, and safe care pledge.
• Maintains skills and knowledge within professional practice of self and assure same among all Care Partners within assigned functional area; able to step in and serve as back up to assigned Care Partners to cover staffing needs as necessary.

COMMUNITY INVESTMENT | FINANCE

• Manages systems, processes, policies, and procedures that result in effective planning and administration of annual budget(s); productive, cost efficient and effective operations within assigned functional area; and effective corrective actions for any operating expenses that deviate from budget.
• Performs other duties as assigned.
• Knows fire, disaster and safety procedures and regulations as pertains to the work area.

Requirements:

Formal Education:

• High school diploma or equivalent required. Associates degree preferred.

Work Experience:

• Minimum of 2 years in an Office Management capacity preferred.
• 5 years to < 7 years' experience within a physician medical office setting strongly preferred.

Required Licenses, Certifications, Registrations:

• Certification as a Medical Assistant a plus.
• Lean Six Sigma Green Belt Certification within one year of employment.

Full Time Benefits:
Eligible to participate in a number of PMC-sponsored benefits, including:
• Benefits Start on Day 1
• Health, Dental and Vision Insurance
• 403(b) Retirement Program
• Tuition Reimbursement/Educational Assistance
• EAP, Flex Spending, Accident, Critical and Other Applicable Benefits
• Annual Accrual of 104 Personal Leave Bank (PLB) Hours

Parrish Healthcare is a caring community of healthcare professionals passionate about excellence and fulfilling our mission of providing Healing Experiences For Everyone All The Time®.

Parrish Healthcare has a Culture of Choice®. This means a we have a healing work environment that empowers people to aspire to be their very best. We partner passionate, talented and skilled people in the right role with the right resources. We provide a clear and strategic direction to achieve superior results on behalf of the communities we serve.