PMG Business Office Manager

Central PMG Business Office

8:00am-4:30pm; Full Time

Standard Hours/Week:

General Description:
The Manager is responsible for promoting and demonstrating Parrish Healthcare's Culture of Choice®; actively and effectively participates in ensuring strategic goals and objectives are met or exceeded; provides the management and oversight of the PMG coding team and assigned functional area(s) ensuring each area has the proper resources, metrics, and talent in place to effectively fulfill our mission to provide Healing Experiences for Everyone all the Time® and achieve organizational strategic (Game Plan) goals. The Manager assumes 24-hour responsibility and accountability for assigned functional area(s). This position reports to the Executive Director of Revenue Cycle

Key Responsibilities:
  • Manages operational planning within assigned functional area(s) to anticipate current /future service solutions;
  • Manages implementation of growth strategies to support achievement of Parrish Healthcare Game Plan goals.
  • Assures the achievement of departmental dashboard metrics within each strategic pillar (People, Service, Quality, Growth, Finances); takes immediate and effective steps to assure national benchmarks are achieved or sustained.

  • Manages departmental systems, processes, policies and procedures that result in assigned area(s) of responsibility and care partners always providing excellent service excellence as measured by national best-practice benchmarks.
  • Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations

  • Responsible for monitoring the key indicators in the Hospital Business Office, i.e. cash collections, timeliness of billing, AR aging, and Financial Aid to ensure all goals are met.
  • Works closely with Registration, Health Information Management, Case Management and all other departments as necessary in resolution of billing and collection issues.
  • Assists the Director in developing, implementing, and monitoring performance standards for Business Office staff.
  • Responsible for hiring, evaluating, and counseling staff. Dismisses staff as necessary.
  • Reviews accounts and approves adjustments for financial aid, refunds and bad debt to assigned limits per policy.
  • Participates on committees and task forces as needed.
  • Coordinates with the Business Office Trainer to provide education as needed to the staff and with Director to ensure contracted services are performing at acceptable standards.
  • Manages systems, processes, policies and procedures that result in a continuous improvement environment within which assigned area(s) and care partners always achieve national best/leading-practice standards for quality and safety as measured by CMS, Joint Commission, and other regulatory agencies pertinent to areas of responsibility; holding self and others accountable for actions and outcomes.
  • Responsible for the adherence to all Parrish Healthcare policies and procedures as well as regulations and codes established by federal, state, and local governments affecting professional practice and industry regulations. Leads necessary certification, accreditation, and audit procedures; and ensures that reports required by regulatory agencies are prepared and submitted within established timeframes.

  • Manages systems, processes, policies and procedures that result in an inclusive, collaborative, healing work environment within which national best/leading-practice standards for employee engagement are achieved as measured by effective performance management, problem-solving and conflict resolution, mentoring aspiring care partners; and inspiring care partner commitment to our mission, vision, values and safe care pledge.
  • Maintains skills and knowledge within professional practice for self and for assigned care partners; able to step in and serve as back up to assigned care partners to cover staffing needs as necessary.

  • Manages systems, processes, policies and procedures that result in effective planning and administration of annual budget(s); productive, cost efficient and effective operations within assigned functional area(s); and effective corrective actions for any operating expenses that deviate from budget.
  • Performs other duties as assigned.
  • Knows fire, disaster and safety procedures and regulations as pertains to the work area.


Formal Education:
  • High School diploma or equivalent required.
  • Associate's degree with related experience is strongly preferred.

Work Experience:
  • 2 years to < 3 years of experience in related area with two of those years being supervisory or management experience.

Required Licenses, Certifications, Registrations:
  • Current Six Sigma Yellow Belt certification or required within one (1) year of employment.
  • AAPC or AHIMA Coding Certification preferred.

Parrish Healthcare is a caring community of healthcare professionals passionate about excellence and fulfilling our mission of providing Healing Experiences For Everyone All The Time®.

Parrish Healthcare has a Culture of Choice®. This means a we have a healing work environment that empowers people to aspire to be their very best. We partner passionate, talented and skilled people in the right role with the right resources. We provide a clear and strategic direction to achieve superior results on behalf of the communities we serve.