Patient Registration Manager

Patient Registration

Varies; Full Time

Standard Hours/Week:

General Description:
The Manager is responsible for promoting and demonstrating Parrish Healthcare's Culture of Choice®; actively and effectively participates in ensuring strategic goals and objectives are met or exceeded; provides the management and oversight necessary to ensure assigned functional area(s) have the proper resources, metrics and talent in place to effectively fulfill our mission to provide Healing Experiences for Everyone all the Time® and achieve organizational strategic (Game Plan) goals. The Manager assumes 24-hour responsibility and accountability for assigned functional area(s). This position reports to the Patient Access Director

Key Responsibilities:
  • Manages operational planning within assigned functional area(s) to anticipate current /future service solutions;
  • Manages implementation of growth strategies to support achievement of Parrish Healthcare Game Plan goals.
  • Assures the achievement of departmental dashboard metrics within each strategic pillar (People, Service, Quality, Growth, Finances); takes immediate and effective steps to assure national benchmarks are achieved or sustained.

  • Manages departmental systems, processes, policies and procedures that result in assigned area(s) of responsibility and care partners always providing excellent service excellence as measured by national best-practice benchmarks.

  • Essential Position Responsibilities
  • Assist Patient Access Director in the oversight of the Patient Access Registration unit.
  • Perform patient registration function when needed to ensure wait times are kept to a minimum •
  • Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations
  • Ensure QA on registrations for all areas of Registration; maintain statistics and reports •
  • Provide continuous training for and communicates changes to existing employees •
  • Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels •
  • Implement and promote excellent customer service •
  • Interview, hire, evaluate, and counsel Patient Access staff members •
  • Perform evaluations in a timely manner •
  • Train new employees in all aspects of their assigned job •
  • Supervise and maintain the productivity of employees •
  • Review the quality of patient registration documents on a daily basis •
  • Process all paperwork in a timely manner •
  • Work closely with stakeholders to ensure all procedures regarding patient accounts are completed in a thorough and timely manner
  • Complete monthly reports for the Director •
  • Order supplies according to budget guidelines and department needs •
  • Ensure adherence to all Parrish Healthcare and Patient Access personnel policies •
  • Effectively manage and direct all areas of registration to ensure quality, productivity, and customer service
  • Maintain a clean MPI in Meditech and works closely with HIM on a daily basis •
  • Maintain POS Collections report •
  • Monitor and maintain Daily Preservice Log, Pre-Accounts with Balances Report and all other reports as assigned •
  • Act in the capacity of Director in his/her absence.
  • Contribute to A/R goals for patient registration •
  • Conduct monthly staff meetings and in-services for all responsible areas •
  • Assume on-call responsibilities to ensure adequate staff and problem solving •
  • Work closely and professionally with Nursing and Ancillary Departments in an effort to maintain teamwork approach •
  • Determines staff qualifications and competence. Develops and maintains accurate initial and annual.
  • competency checklists, and initiates completion of initial and annual competency attestation forms.
  • Actively seeks ways to control costs without compromising patient safety, quality of care of the services delivered.
  • Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.
  • Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement" •
  • Knows fire, disaster and safety procedures and regulations as pertains to the work area •
  • Other duties as assigned.
  • Manages systems, processes, policies and procedures that result in a continuous improvement environment within which assigned area(s) and care partners always achieve national best/leading-practice standards for quality and safety as measured by CMS, Joint Commission, and other regulatory agencies pertinent to areas of responsibility; holding self and others accountable for actions and outcomes.
  • Responsible for the adherence to all Parrish Healthcare policies and procedures as well as regulations and codes established by federal, state, and local governments affecting professional practice and industry regulations. Leads necessary certification, accreditation, and audit procedures; and ensures that reports required by regulatory agencies are prepared and submitted within established timeframes.

  • Manages systems, processes, policies and procedures that result in an inclusive, collaborative, healing work environment within which national best/leading-practice standards for employee engagement are achieved as measured by effective performance management, problem-solving and conflict resolution, mentoring aspiring care partners; and inspiring care partner commitment to our mission, vision, values and safe care pledge.
  • Maintains skills and knowledge within professional practice for self and for assigned care partners; able to step in and serve as back up to assigned care partners to cover staffing needs as necessary.

  • Manages systems, processes, policies and procedures that result in effective planning and administration of annual budget(s); productive, cost efficient and effective operations within assigned functional area(s); and effective corrective actions for any operating expenses that deviate from budget.

Formal Education:
  • Bachelor's degree or 5 years of relevant experience required. (Business Administration, or related field). Master's degree preferred.

Work Experience:
  • 3 years to < 5 years

Required Licenses, Certifications, Registrations:
  • Six Sigma Yellow Belt Certification (within first year)
  • Patient Access Certification from CHAA, HBI, HFMA, NAHAM or equivalent within 1st year

Parrish Healthcare is a caring community of healthcare professionals passionate about excellence and fulfilling our mission of providing Healing Experiences For Everyone All The Time®.

Parrish Healthcare has a Culture of Choice®. This means a we have a healing work environment that empowers people to aspire to be their very best. We partner passionate, talented and skilled people in the right role with the right resources. We provide a clear and strategic direction to achieve superior results on behalf of the communities we serve.