Patient Registrar

Department:
Patient Registration

Schedule/Status:
Varies; Full Time

Standard Hours/Week:
40

General Description:
This position reports to the Patient Access Manager/Supervisor. The Patient Registrar is responsible for promoting and demonstrating Parrish Healthcare's Culture of Choice®; patient registration. Interviews patients for all pertinent account information and verifies insurance coverage. Responsible for collecting patients' financial responsibilities at time of registration.

Key Responsibilities:

• Interview patients, his or her relatives, or other responsible individuals at assigned workstation or at bedside to obtain all necessary account information. Bed-side registration performed utilizing carts/computers on wheels
• Welcome patients and family members in a professional manner, following AIDET guidelines in all interactions in order to provide exemplary Customer Service.
• Search MPI completely and assign the correct medical record number. Notify HIM for any duplicate unit numbers
• Ensure charts/patient accounts are completed and accurate
• Verify insurance benefits and determines pre-certification/authorization status via online or other resources. If pre-certification/authorization/notification of admission is required and has not been obtained, initiate via on-line or phone call. - Enter all information and authorization/referral numbers into the registration system.
• Understand/explain policies regarding services, pricing, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies.
• Assign Insurance Plans accurately
• Ensure that all necessary signatures are obtained for treatments, release of medical information, assignment of insurance benefits, and payment for services from legal responsible parties.
• Obtain copies of necessary identification and insurance cards.
• Answers any questions and explains policies clearly regarding services, pricing, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies.
• Follow all guidelines set forth in the Cash Handling Policy
• Process patient charts according to paperwork flow needs
• Contact the nursing staff for emergency medical needs and answer patient and visitor questions
• Cross-trained to register patients in any registration area
• Work with physician offices and ancillary departments, providing information when necessary or forwarding relevant document
• Retrieve orders from the electronic fax order system and scan appropriately into the EMR system (Meditech/Athena)
• Escort patient to his/her destination or refers patient to an available transporter
• Activate all pre-registered patients that have reported for service
• Meets/exceeds performance expectations and completes work within the required timeframe. (7 registrations per hour)
• Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
• Successfully complete annual net learning modules and other assigned classes by established deadlines
• Follow EMTALA, HIPAA and other regulatory guidelines
• Proactively identify problems and safety issues within the department and the hospital which place any patient, visitor or staff member at risk of injury
• Reports any medical errors or safety concerns within the organization utilizing the hotline, RL or through direct report to Supervisor/Manager or Director

Formal Education:

• High School Diploma or GED required.

Work Experience:

• 1 year to < 2 years related experience required.

Required Licenses, Certifications, Registrations:

• N/A

Parrish Healthcare is a caring community of healthcare professionals passionate about excellence and fulfilling our mission of providing Healing Experiences For Everyone All The Time®.

Parrish Healthcare has a Culture of Choice®. This means a we have a healing work environment that empowers people to aspire to be their very best. We partner passionate, talented and skilled people in the right role with the right resources. We provide a clear and strategic direction to achieve superior results on behalf of the communities we serve.