Patient Financial Counselor

**To be considered please fill out the Application in the next step**

Department:
Patient Registration

Schedule/Status:
Varies; Full Time

Standard Hours/Week:
40

General Description:
This position reports to the Patient Access Manager and Director. The Financial Counselor is responsible for promoting and demonstrating Parrish Healthcare's Culture of Choice®; actively and effectively participates in ensuring strategic goals and objectives of the department are met or exceeded; reviews financial clearance worklist daily and visits in-house patients; collecting estimated patient liability amounts; explains all financial information and responsibilities; and works closely with outside agencies to ensure patient's financial coverage.

Key Responsibilities:

• Always follow AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) guidelines in all interactions with the patient.
• Always maintain professional image and demonstrate excellent customer service; build trust and respect by consistently meeting and exceeding expectations.
• Always uses two patient identifiers (patient full name and date of birth) for accurate patient identification.
• In conjunction with the Medicaid Eligibility team visit all uninsured patients in-house.
• Visit Inpatients and Observation patients to review benefits and financially clear accounts, providing estimates and performing collections of patient responsibilities as appropriate.
• Provide appropriate estimates to patients and/or physicians as requested.
• Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate.
• Follows all guidelines set forth in the Cash Handling policy.
• Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits and precertification requirements.
• Assist patients with payment arrangements and in co-ordination with the Medicaid Eligibility team assists patient with financial applications.
• Contact patient employer, if necessary, for verification of employment, premium status, babies being added to policies.
• Escalates any concerns as needed to Patient Access Manager/Supervisor.
• Enter pertinent insurance information into the HIS system (i.e. Meditech).
• Enters appropriate notes for all patient encounters.
• Complete financial analysis and collect estimated patient liabilities.
• Follow up with patients for necessary signatures if they were incomplete at time of hospitalization.
• Attends in-service presentations, and completes mandatory education, including but not limited to, infection control, patient safety, quality improvements, MSDS and OSHA standards.
• Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.
• Always serves to fulfill the mission; practices and adheres to the Code of Conduct/Standards of Behavior/Values.
• Demonstrates knowledge and understanding of organizational policies, procedures and systems.
• Participates in process improvement initiatives.
• Performs other duties as assigned.
• Knows fire, disaster and safety procedures and regulations as pertains to the work area.

Requirements:

Formal Education:

• High School Diploma or GED required

Work Experience:

• 1 to ‹2 years

Required Licenses, Certifications, Registrations:

• NA

Parrish Healthcare is a caring community of healthcare professionals passionate about excellence and fulfilling our mission of providing Healing Experiences For Everyone All The Time®.

Parrish Healthcare has a Culture of Choice®. This means a we have a healing work environment that empowers people to aspire to be their very best. We partner passionate, talented and skilled people in the right role with the right resources. We provide a clear and strategic direction to achieve superior results on behalf of the communities we serve.