Desktop Administrator

Department:
Information Systems/IT

Schedule/Status:
Varies; 8:00am-4:30pm

Standard Hours/Week:
40

Location:
Titusville

General Description:
The Desktop Administrator is responsible for demonstrating Parrish Healthcare's Culture of Choice®, managing and supporting the desktop, applications, and peripherals infrastructure. The Desktop Administrator ensures user environments function as necessary.

Key Responsibilities:

• Installing, configuring, and troubleshooting desktop hardware components, such as computers, monitors, printers, and peripherals. Installing and maintaining software applications, patches, and updates.
• Responding to end-user inquiries and resolving technical issues related to hardware, software, and network connectivity. Providing remote or on-site support to troubleshoot and resolve desktop-related problems.
• Managing the deployment and imaging of desktop systems, including operating system installations, software configurations, and user profile setups.
• Conducting user training sessions to help individuals understand and effectively use desktop systems and applications. Creating documentation, user guides, and knowledge base articles to assist end-users in troubleshooting common issues.
• Implementing security measures on desktop systems, such as antivirus software, encryption, and access controls, to ensure data protection and compliance with organizational policies and regulations.
• Maintaining an inventory of desktop hardware, software licenses, and configurations. Tracking and managing desktop assets throughout their lifecycle, including procurement, installation, upgrades, and retirement.
• Maintaining current knowledge of new technologies and industry trends to ensure that systems are compatible with current standards.
• Coordinating with vendors or contractors during technology upgrades or implementations of new systems.
• Conduct office automation feasibility studies, including workflow analysis, and cost comparison analysis.
• Knows fire, disaster and safety procedures and regulations as it pertains to the work area.
• Performs similar or related duties as assigned.

Requirements:

Formal Education:

• Bachelor's degree in computer science, information technology, computer engineering or a related field is required (A combination of experience and certifications may be considered).

Work Experience:

• 3 years to < 5 years

Required Licenses, Certifications, Registrations:

• Citrix Certified Professional - Virtualization (CCP-V) and
• Microsoft 365: Modern Desktop Administrator Associate certifications are required within 1 year.
• Citrix Certified Professional - App Delivery and Security (CCP-AppDS),
• certifications in other Microsoft Server products, Dell, EMC are strongly preferred.

Parrish Healthcare is a caring community of healthcare professionals passionate about excellence and fulfilling our mission of providing Healing Experiences For Everyone All The Time®.

Parrish Healthcare has a Culture of Choice®. This means a we have a healing work environment that empowers people to aspire to be their very best. We partner passionate, talented and skilled people in the right role with the right resources. We provide a clear and strategic direction to achieve superior results on behalf of the communities we serve.