Accounts Receivable Supervisor

**To be considered please fill out the Application in the next step**

Department:
Revenue Integrity

Schedule/Status:

8am-4:30pm.; Full Time

Standard Hours/Week:

40

General Description:

The position shall exemplify the desired Culture of Choice® and philosophies of Parrish Healthcare.
Under the general supervision of the Business Officer Director, the Accounts Receivable (AR) Supervisor coordinates and manages the daily activities of the Patient Account Representatives in order to ensure the financial success of Parrish Medical Center. The AR Supervisor is responsible for supervising the hospital's insurance follow up staff, financial counselors and coordinating all early out/bad debt agency activities.

Key Responsibilities:
  • Oversees daily efficient processes in the Business Office including insurance follow-up, financial counseling, financial assistance and bad debt write-off functions. Assures care partners responsible for these daily processes are held accountable to measurable standards and processes.
  • Establishes departmental objectives and works with staff to set individual goals; monitors staff performance, performs reviews, and compiles productivity reports for Director.
  • Monitors payors accounts receivable levels and aging to ensure achievement of respective accounts receivable goals, e.g., A/R Days, cash collections, and % of A/R accounts over 90 Days. Assist staff with resolution of collection issues with slow pay insurance companies, denial resolution/appeals and timely rebill of claims when appropriate.
  • Establishes work schedules, assigns duties, provides instructions, and ensures staff maintains appropriate workloads.
  • Communicates any operational changes and/or improvement initiatives to follow-up staff; provides education and training as needed.
  • Resolves and follows up on challenging, problematic, and unresponsive accounts as necessary; escalates critical or ongoing issues to Revenue Integrity and Department Director.
  • Performs human resources functions including interviewing and selecting prospective candidates, conducting department orientation and annual performance evaluations, providing ongoing training and education to new and existing staff, and issuing disciplinary actions as needed.
  • Coordinates all outsourced collection functions with the early out and bad debt agency vendors including the handling of legal proceedings, deceased/probate filings, bankruptcies, close/returns, and reconciliation activities.
  • Coordinates with other departments within the hospital to resolve collection issues. Researches and responds to escalated patient accounting complaints.
  • Works with Director to develop, review, and revise policies and procedures to maintain the efficacy of the department.
  • Maintains knowledge of industry data and regulatory changes; ensures staff are appropriately educated about and compliant with payer guidelines, state and federal regulations, and industry updates.
  • Performs additional duties as assigned.
  • Knows fire, disaster and safety procedures and regulations as it pertains to the work area.

Requirements:

Formal Education:
  • High School Diploma or GED required. Associate's degree in business, accounting, or related experience required.

Work Experience:
  • 3 year to ‹5 years. Three to five years of relevant experience in medical billing and/or collections. Two years of supervisory experience and/or position with increasing responsibilities

Required Licenses, Certifications, Registrations:
  • N/A


Parrish Healthcare is a caring community of healthcare professionals passionate about excellence and fulfilling our mission of providing Healing Experiences For Everyone All The Time®.

Parrish Healthcare has a Culture of Choice®. This means a we have a healing work environment that empowers people to aspire to be their very best. We partner passionate, talented and skilled people in the right role with the right resources. We provide a clear and strategic direction to achieve superior results on behalf of the communities we serve.