Director of Patient Financial Services

**To be considered please fill out the Application in the next step**


Full Time

Standard Hours/Week:

General Description:
The Director is responsible for promoting and demonstrating Parrish Healthcare's Culture of Choice®; ensuring strategic goals and objectives are met or exceeded by providing the leadership, direction, and oversight necessary to ensure assigned functional area(s)-Patient Financial Services, includes Patient Access, Revenue Integrity, Business Office for Parrish Healthcare-have the proper resources, metrics and talent in place to effectively fulfill our mission to provide Healing Experiences for Everyone all the Time® and achieve organizational strategic (Game Plan) goals. The Director assumes 24-hour responsibility, authority, and accountability for assigned functional area(s). This position reports to the Executive Director, Finance Operations/Controller and/or CFO

Key Responsibilities:

1. Directs strategic planning within assigned functional area(s) to anticipate current and future service solutions; influences the innovation, development and growth of service strategies; assures the achievement of departmental dashboard metrics within each strategic pillar (People, Service, Quality, Growth, Finance); takes immediate and effective steps to assure national benchmarks are achieved or sustained.
2. Develops and maintains systems, processes, policies and procedures that result in assigned care partners always providing excellent patient, family, visitor and internal customer experiences as measured by HCAHPS and/or other national best-practice benchmarks.
3. Develops and maintains systems, processes, policies and procedures that result in a continuous improvement environment within which assigned care partners always achieve national best/leading-practice standards for quality and safety as measured by CMS, Joint Commission, and other regulatory agencies pertinent to areas of responsibility; holding self and others accountable for actions and outcomes.4. Directs policy formulation, implementation and adherence. Responsible for the adherence to all Parrish Healthcare policies and procedure as well as regulations and codes established by federal, state, and local government affecting professional practice and industry regulations. Leads necessary certification, accreditation, and audit procedures; and ensures that reports required by regulatory agencies are prepared and submitted within established timeframes.
5. Identify, analyze, reduce and resolve all patient financial service issues associated with, but not limited to: registration/scheduling, authorizations, billing and insurance collections, A/R resolution, guarantor collections, charge description master, charge capture, revenue enhancement, cash applications, financial reporting, revenue cycle audits, etc.
6. Develops and/or maintains systems, processes, policies and procedures that result in an inclusive, collaborative, healing work environment within which national best/leading-practice standards for employee engagement are achieved as measured by effective performance management, problem-solving and conflict resolution, mentoring aspiring care partners; leading effective orientation, onboarding, recognition, training and professional development initiatives; and inspiring care partner commitment to our mission, vision, values and safe care pledge.
7. Develops and/or maintains systems, processes, policies and procedures that result in effective planning and administration of annual budget(s); productive, cost efficient and effective operations; and corrective actions for any operating expenses that deviate from budget.
Performs other duties as assigned.
Knows fire, disaster and safety procedures and regulations as pertains to the work area.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.


Formal Education
  • Bachelor's Degree required in business or related field; or experience equivalency in Healthcare Patient Access and Revenue Cycle Management as outlined below. .

Work Experience
  • Greater than 5 years of relevant experience; >3 years of leadership experience with a BAS degree.
  • Greater than 7 years of relevant experience; >5 years of leadership experience with AS/AA degree;
  • or Greater than 10 years of relevant experience; >7 years of leadership experience with high school diploma

Required Licenses and Certifications
  • Current Sigma Six Green Belt certification, or required within one (1) year of employment
  • HFMA certification a plus

Parrish Healthcare is a caring community of healthcare professionals passionate about excellence and fulfilling our mission of providing Healing Experiences For Everyone All The Time®.

Parrish Healthcare has a Culture of Choice®. This means a we have a healing work environment that empowers people to aspire to be their very best. We partner passionate, talented and skilled people in the right role with the right resources. We provide a clear and strategic direction to achieve superior results on behalf of the communities we serve.